Customer Support
If you are having trouble accessing an online course, here are some steps that may address any issues. If you continue to have problems or have any other questions, you can contact us by email or phone using the contact information on this page.
- Troubleshooting Steps
- Contact Support
- Runtime Environment
- The following browsers may be used to access our training:
- Internet Explorer (v7 or higher)
- Mozilla Firefox (v3 or higher)
- Google Chome (latest version for your operating system)
- Safari (latest version)
- All our courses use the Adobe Flash Player. To be sure you have the latest version, you should click on the icon to download and install.
- Click on the link to check the version of the Flash Player you currently have installed.
- When logging into the course area, be sure there are no blank spaces preceding or following your User ID and password.
- Our courses are best viewed using Internet connection speeds equivalent to broadband (Cable, DSL, etc) or faster.
- Our courses are designed for monitors with a resolution setting of 1024x768 or higher.
- If you continue to have trouble send us an email and let us know the course you are taking and the issue you are experiencing. Additionally, please click on the Runtime Environment tab and include this information about your runtime environment.
If you continue to have trouble accessing or viewing the MindCross online training courses please contact us at:
304.725.2617
