• The following browsers may be used to access our training
  NOTE: No other browsers are supported
  
  - Internet Explorer (v8 or higher)
  - Mozilla Firefox (v3 or higher)
  - Google Chrome (latest version)
  - Safari (latest version)
  
  
  
• All our courses use the Adobe Flash Player. To be sure you have the latest version, you should click on the icon to download and install.
  
  
  
  
  
• Click on the link to check the version of the Flash Player you currently have installed.
  
  
  
• If you invoke the online course and the course window is blank (you receive no loading messages) your problem may be your graphics card. Follow the steps below:
  
  1. Go to: http://www.adobe.com/software/flash/about/
  2. When you go to that page there will be a 'banner' underneath the page header "Adobe Flash Player". The banner will first be a check of your Flash Player and then it will display an advertisement. Do a RIGHT click on the banner area.
  3. You will see a popup menu. From the popup menu select Settings….
  4. This will invoke a very small window showing "Adobe Flash Player Settings".
  5. On the "Adobe Flash Player Settings" window you will see an option for "Enable hardware acceleration".
  6. UNCHECK the option "Enable hardware acceleration".
  7. Click the CLOSE button.
  8. Close all browser windows and try to access the online course.
  
  
  
• Our courses are best viewed using Internet connection speeds equivalent to broadband (Cable, DSL, etc) or faster.
  
  
  
• Our courses are designed for monitors with a resolution setting of 1024x768 or higher. If you cannot see the Next or Previous buttons for your course, invoke Full Screen Mode. Information on Full Screen Mode can be found in 'Help' for each online course.
  
  
  
• If you continue to have trouble, send us a support request.
  
  
  

If you continue to have trouble accessing or viewing any of the MindCross online training courses please contact us using the information below.

Be sure to tell us the course you are taking. And, help us help you by copying and pasting the information from the 'Runtime Environment' tab into your support request or email.

Option #1: Send us a support request

Submit a support request

Option #2: Send us an email

support@mindcross.com